1. Introduction

These Terms and Conditions govern your use of the Grand Souk Eastleigh online marketplace. By accessing or using the platform, you agree to comply with Kenyan laws including the Consumer Protection Act and the Data Protection Act (2019).

2. Definitions

• Platform – Website and mobile applications of Grand Souk Eastleigh.
• User – Any person using the platform.
• Seller/Vendor – Verified merchant listing products.
• Buyer – Any person purchasing products.
• Products – Goods listed for sale.

3. User Obligations

Users must provide accurate information. Misrepresentation may result in suspension or removal.

4. Vendor Registration & Verification

Sellers must undergo verification. We reserve the right to approve or reject applications.

5. Prohibited Items

• Illegal or stolen goods
• Counterfeit products
• Weapons or ammunition
• Alcohol or cigarettes
• Pornographic material
• Wildlife prohibited items
• Unprescribed drugs

6. Pricing & Payments

Prices are set by sellers. Payments are processed securely via M-PESA, cards, or partners.

7. Delivery & Shipping

Delivery is handled by sellers or couriers. We are not responsible for third-party delays.

8. Refunds & Returns

Refunds are allowed for non-delivery, defective, or incorrect items after verification (24–72 hours).

9. Dispute Resolution

We may mediate disputes between users. Final platform decision applies.

10. Account Suspension

Accounts may be suspended for fraud, abuse, or policy violations.

11. Data Protection

User data is handled under the Kenya Data Protection Act (2019) and is never sold.

12. Liability

We are a marketplace facilitator and are not responsible for seller actions or product quality.

13. Intellectual Property

All platform content belongs to Grand Souk Eastleigh. Unauthorized use is prohibited.

14. Amendments

We may update these Terms at any time. Continued use means acceptance of changes.

15. Contact

Email: support@soukeastleigh.com