1. Introduction
These Terms and Conditions govern your use of the Grand Souk Eastleigh online marketplace. By accessing or using the platform, you agree to comply with Kenyan laws including the Consumer Protection Act and the Data Protection Act (2019).
2. Definitions
- Platform – Website and mobile applications of Grand Souk Eastleigh.
- User – Any person using the platform.
- Seller/Vendor – Verified merchant listing products.
- Buyer – Any person purchasing products.
- Products – Goods listed for sale.
3. User Obligations
Users must provide accurate information. Misrepresentation may result in suspension or removal.
4. Vendor Registration & Verification
Sellers must undergo verification. We reserve the right to approve or reject applications.
5. Prohibited Items
- Illegal or stolen goods
- Counterfeit products
- Weapons or ammunition
- Alcohol or cigarettes
- Pornographic material
- Wildlife prohibited items
- Unprescribed drugs
6. Pricing & Payments
Prices are set by sellers. Payments are processed securely via M-PESA, cards, or partners.
7. Delivery & Shipping
Delivery is handled by sellers or couriers. We are not responsible for third-party delays.
8. Refunds & Returns
Refunds are allowed for non-delivery, defective, or incorrect items after verification (24–72 hours).
9. Dispute Resolution
We may mediate disputes between users. Final platform decision applies.
10. Account Suspension
Accounts may be suspended for fraud, abuse, or policy violations.
11. Data Protection
User data is handled under the Kenya Data Protection Act (2019) and is never sold.
12. Liability
We are a marketplace facilitator and are not responsible for seller actions or product quality.
13. Intellectual Property
All platform content belongs to Grand Souk Eastleigh. Unauthorized use is prohibited.
14. Amendments
We may update these Terms at any time. Continued use means acceptance of changes.
15. Contact
Email: support@soukeastleigh.com
